Return Policy
At Loopidoo, we take great care in crafting each piece of our items. However, given that they are either fully handmade or partially handmade, occasional mistakes may occur. If you receive an item that requires a return, kindly email us at service@loopidoo.com with your order number and the reason for the return. We gladly accept unworn, unwashed, and unaltered merchandise in sellable condition, with original tags attached, within 14 days of your receipt of the item. However, please note that all related costs, including shipping costs, will be deducted from the refund amount.
Please note that all sale items and custom-sizing items are considered final sale, and we cannot accept changes or returns for these items.
All returns must be sent to Guangzhou City, Guangdong Province, China 515000, at the customer's expense. Once your return is accepted, we will provide you corresponding address to send your package. Items returned without prior authorization within the 14 days window will not be accepted.
It is important to be aware that any costs associated with overseas shipping, such as duties, taxes, or surcharges, are the responsibility of the customer. Should such charges apply, they will be borne by the customer. If you have any inquiries during this process, please do not hesitate to contact us at service@loopidoo.com.
Issues with your knit or incorrect delivery:
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Defective products:If the goods you receive have manufacturing defects, are damaged, returns and exchanges are generally supported. Please inform us via email (service@loopidoo.com), and we will strive to either repair, replace, or issue a refund if necessary.
- Wrong delivery:In the event of an incorrect shipment, the company typically offers a replacement or a full refund. During this period, please provide order information, photos, or any other evidence to verify the incorrect shipment. We are committed to resolving such issues promptly and satisfactorily.